CIVIVI KNIFE CO WARRANTY INFORMATION:
CIVIVI Knife warrants that knives will be free from defects in material and workmanship to the original owner for the life of the product. If we determine there is a defect in the manufacture, materials, or workmanship of the product, we will repair or exchange that product with the same or similar model or one of equal value.
If WE Knife Co. chooses to replace the knife, it may be replaced with the same model or one of equal value if the original item is no longer available or in production.
We Knife Co does not cover repairs if a knife was misused (Throwing, prying, ETC), abused, accidentally or intentionally damaged.Broken tips are usually the result of improper use such as prying or other abuse and are usually not covered under warranty.
If a knife fails to function as it was designed to be used . Please contact our We Knife Co representatives (see the information below). To receive warranty service you must first receive a return merchandise authorization and the original knife must be returned to our appointed address.
If it is determined that a returned knife's problem is not the result of a defect in materials or manufacturing, it will not be accepted for warranty work and you may choose to have the knife returned to you at your expense or explore options to have the knife fixed outside of warranty coverage.
Damage caused by throwing, prying or dropping, chipped edge or broken serrations, improper sharpening, rust due to neglect or other improper treatment will not be covered under this warranty.
Metal clips that are broken, lost, or bent are typically excluded from warranty coverage.
Repairs to your knife performed by any source other than We Knife Co unconditionally voids the knife's warranty.
Modifying the knife from its original form or assembly in any way will void the warranty.
If you are missing any hardware, please contact our representatives for replacements.
CIVIVI knives are high-performance cutting tools made from some of the finest materials in the world. Most of our blade steels have a very high carbon content which enables them to hold a superior cutting edge. Due to the high carbon content of the quality steel in our blades, the blade may corrode if not properly cared for. Wiping a light coating of oil on the blade and hinge before storage is also important for keeping your knife in proper working order. To aid in the cleaning of rust on the blades, we recommend using a fine grade, semi-chrome polish.
WE KNIFE CO WARRANTY CONTACT VIA: email@example.com
You are always welcome to contact WE Knife Co with any questions or concerns: firstname.lastname@example.org Please do not hesitate to let us know if you need any help from us.
Please contact us via (https://www.civivi.com/pages/contact-us) if you don't get our e-mail reply within 24 hours.